Quality Question Bank
for Exam preparation

Q2. A planning method designed to show the tasks associated with a project, the personnel responsible for completing the tasks and the timelines allowed

1. Pareto chart
2. Gantt chart
3. Microsoft Project
4. Check sheet

Q3. ______________ is about supplying customers with what they want when they want it.

1. JUT
2. HET
3. JAT
4. JIT

Q4. Assured quality is necessary for building customer confidence.

1. correct
2. correct to some extent
3. correct to great extent
4. incorrect

Q5. The project management team's for quality should:

1. extend beyond the completion of the project
2. stop at the point of delivery
3. be significantly reduced by a good warranty
4. be ignored by the project manager
5. A and C

Q6. Which of the following is least likely to contribute to developing an effective project team supportive of quality?

1. Commitment to the project
2. Team member flexibility
3. Frequent turnover of personnel
4. Team interest in workmanship
5. Clearly defined goals

Q7. Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in:

1. a project completed in the shortest possible time
2. a product or service that conforms to the requirement specification
3. an award-winning product that brings public recognition to the project
4. an innovative project that establishes the qualifications of the project team
5. B and C

Q8. The treatment mean square (MSTR), Mean Square Error (MSE). If the true means of the k populations are equal, then MSTR/MSE should be:

1. more than 1.00
2. a positive number close to 1.00
3. a positive number close to 0.00
4. a negative value between 0.00 and - 1.00

Q9. Identify the charts which might give an indication of process going out of control (before the process has actually changed)

1. X bar and c
2. P and c
3. R and u
4. X bar and R

Q10. What is the benefit of an organisation adopting a quality management system?

1. Facilities opportunities to enhance customer satisfaction
2. All of the above
3. Addresses risks and opportunities to enhance customer satisfaction
4. Improves the organisations overall performance and provides a sound basis for sustainable development initiatives